FAQS

Any non-camping order can be picked up at any Ticket Booth on property during normal operating hours.

Any camping order can be picked up at the Main Ticket office or the Infield Camping Ticket Booth starting on Wednesday of race week.

Main Ticket Office 

Tunnel 4 Ticket Booth + Ticket Booths A, E

Infield Camping Ticket Booth 

• The Credential Office is located outside of the track behind Turn 3, near Operations and the Infield Staging Area.
  • Tuesday 10/1: 8:00 AM to 5:00 PM
  • Wednesday 10/2: 8:00 AM to 5:00 PM
  • Thursday 10/3: 8:00 AM to 5:00 PM
  • Friday 10/4: 6:00 AM to 6:00 PM
  • Saturday 10/5: 6:00 AM to 7:00 PM
  • Sunday 10/6: 6:00 AM - 1:00 PM

NASCAR’s Ticket Refund Coverage is available during the purchase process for customers when ordering their tickets.  This refund coverage is NASCAR’S promise to their fans to protect their purchase with an Enhanced Refund Protection Purchase!

NASCAR and Talladega Superspeedway officials will exhaust all efforts to ensure scheduled events take place on the originally scheduled day.

In the event of inclement weather that causes a race to be postponed to a later date, the Weather Protection Program offers fans the opportunity to exchange their unused grandstand tickets from the postponed race for any race of the same type at any property in the next year. Please visit our Weather Protection Program FAQs for full details or to submit a ticket exchange request.

The Print-at-Home option is available for fans who purchase any grandstand tickets. To utilize this option, you'll need access to e-mail and a printer.

When purchasing tickets over the phone, the ticket buyer needs to mention to their Account Executive that they would like to print their tickets at home. If purchasing online, please choose the Print-at-Home option when selecting delivery.

TICKETS AT HOME DIRECTIONS - COMPUTER

1. Login to your My Tickets account.
2. Click on the 'Print Tickets’ link on the left sidebar.
3. Click the arrow on the left side of an event to see the ticket inventory for that event.
4. Use the checkboxes to select the tickets you wish to print.
5. Verify the selected tickets and click 'Continue.'
6. Verify the information on the Print Tickets screen and click 'Print Tickets.'
7. Click 'View' and 'Print Tickets,' or you also have the option to download the tickets to your digital wallet.
8. A new window should pop up with your printable ticket. Another window should pop up where you can select your printer and print the ticket.

Questions? Call us at 877.Go2.DEGA (877.462.3342)

Please mail or fax the change of address to us.

• Mail to P.O. Box 777, Talladega, AL 35161
• Fax to 256.761.4748

Include your old address, new address, a copy of a photo ID and your signature. The address can only be changed by the account holder and cannot be changed over the telephone.

Please call 877.Go2.DEGA (877.462.3342) to speak with one of our Account Executives.

If grandstand, tower or other admission tickets have been misplaced, destroyed or lost, we will replace the tickets for a processing fee of $15. All replacement tickets will be left at Will Call for the account holder to pick up in person.

Yes, you may transfer seats and/or reserved camping spots to another person (with the exception of reserved spots on Allison Motorhome Ridge and Farmer Motorhome Overlook).

All transfer requests must be submitted to the Main Ticket Office using our Transfer Form (click here to download the form). The form must be completely filled out and submitted to the Ticket Office via Fax or Mail. A copy of the driver's license or another form of photo ID for the account holder transferring AND the customer receiving the transfer must accompany the transfer form.

Please mail or fax the change of address to us:

• Mail to P.O. Box 777, Talladega, AL 35161
• Fax to 256.761.4748

A $15 processing fee will apply to each transfer request. Questions? Call 877.Go2.DEGA (877.462.3342).

• Step 1: Download the NASCAR Tracks App and accept the permission requests.
• Step 2: Set Talladega Superspeedway as your favorite track.
• Step 3: Click the "Tickets" tab to log into your account.
• Step 4: Select "View My Tickets"
• Step 5: Add to your mobile wallet

You can purchase a camping spot by calling 877.Go2.DEGA (877.462.3342), as well as online. There are great options in the infield and outside of the track. Learn more by clicking here.

• The price listed for a reserved camping spot is for the entire duration of your stay, not per night.

  The purchase of a spot in one of our campgrounds outside of the track allows you to stay for up to 7 nights (reserved outside camping gates open Monday morning of race week).

  The purchase of a spot in the infield allows you to stay for up to 5 nights (infield entry begins Wednesday morning of race week).

Yes! We have three different campgrounds that are FREE with your Sunday NASCAR Cup Series ticket. Learn more by clicking here.

Can't wait to start camping here at 'Dega? Staging for all campgrounds outside of the track begins on the Saturday before race week at 8:00 AM CT.

Staging for infield entry begins on Wednesday morning of race week at 6:00 AM. If you arrive before that time, please wait in one of our free campgrounds. At 9:00 AM, all staged renewal guests will have priority entry to the infield, followed by all other infield campers on a first come, first served basis.

No worries! Our campground entry gates are open 24 hours a day. If you need assistance, please inform one of our gate attendants.

Yes, campfires are allowed. Please keep all campfires in a pit or ring and remain vigilant of open flames at all times.

We recognize pets are like family and want to make your visit here the best it possibly can be. Since we do have many responsible fans and pet owners, we allow pets in all of our camping areas. To make sure we are offering all of our guests the best experience possible, we ask pet owners to follow the policies below. If at any time these policies are not adhered to, we will request that your pet be boarded immediately.

• All pets must stay within your assigned camping spot; please do not walk pets along roadways.
• Owners are responsible for cleaning up after pets and must dispose of waste properly.
• Pets must be kept on a leash at all times.
• Please respect your neighbors. Excessive barking or aggressiveness will not be tolerated.
• Animals (with the exception of service animals) are not permitted in the grandstands.

Don't own an RV but want to camp with us? We have the following approved vendors who are allowed to operate on property. Contact the below for pricing and more information.

• Trinity RV Rentals - 800.917.7511

Hotel rates are one of the biggest concerns for race fans, and we agree that your hotel bill shouldn't look like a house payment. We've partnered with www.degarooms.com to offer you one convenient location to find quality hotels with reasonable rates. We used the buying power from our race fans to negotiate great hotel rates in local areas. Visit www.degarooms.com for more information and to book your stay.

The large majority of our day parking is FREE. We do offer some preferred parking areas that can be purchased in advance or during race weekend on-site. For more information about free parking and preferred parking click here.

• As NASCAR's biggest track, it's important for our fans to have options when navigating around our huge property! Our tram services are free.

  FREE tram service is offered at various locations:

  • North Tunnel tram
  • West Park tram
  • North Park and South Park tram
  • Infield tram
  • Talladega Garage Experience tram

  See the full facility map for tram lines here.

We offer FREE transport via golf carts for those with disabilities.

• Please expect extended waiting times.
• The number of companion riders may vary depending on the size of cart and number of disabled guests needing cart service.
• This is a FREE service courtesy of Talladega Superspeedway. Please no tipping.
• Shuttle service will not operate approximately one hour before the race and for one hour following the race in specified locations.
• Should a disabled guest need transportation from a location other than one of our designated pick-up locations, a family member or companion is welcome to visit one of the Guest Services Fan Information Booths to request transportation.
• Due to the high volume of requests received at various times, it is not guaranteed that transportation can be arranged from a location that is not one of our designated pick-up spots.

Look for the ADA wheelchair symbol for designated pick-up locations. Download Map

Golf carts or other approved vehicles used on Talladega Superspeedway property are permitted for business purposes only. No personal use is allowed for any reason. Permitted golf cars must be registered (including provision of insurance) with Talladega Superspeedway and must display the yearly NASCAR or official event registration credential on the golf cart at all times.

• Permitted golf carts must be driven by a licensed person over the age of 18.
• No one under the influence of alcohol may operate a golf cart. No consumption of alcohol is permitted in the cart. Alcoholic beverages are not permitted in any powered vehicle, except for outside commercial delivery purposes only.

Golf carts will be restricted from driving in certain areas.

Violation of these regulations will result in the golf cart being impounded for the remainder of the event weekend and possible expulsion of the operator from TSS property. These regulations are designed to provide a safe environment for all persons attending events here. Thank you for your cooperation.

Questions? Contact Us! 

For a full list of permitted and prohibited items, please click here.

• A maximum of two (2) bags per person are allowed through admission gates.
  • Backpacks, diaper bags, clutch bags and fanny packs are permitted as long as they do not exceed a maximum size of 18”x18”x14”
  • One soft-sided cooler per person (maximum size of 14"x14"x14" - may contain ice)
  • A combination of any of the above mentioned items will be allowed with the exception of the soft sided coolers which will be limited to one cooler per guest
• Sunscreen, sunblock, hand sanitizer and bug spray (aerosol, gel or liquid forms)
• Pre-packaged and sealed food and beverage items in clear bag or soft-sided cooler, to include alcoholic beverages* (no glass containers)
  • *Unless prohibited by State Law
• Ice
• Insulated cups - maximum size of 64 oz.
• Cameras, binoculars, scanners and headsets that can be worn over the neck, belt, or carried in a clear bag
• iPads, tables and laptops computers
• Seat cushions without metal components
• Cigarettes and lighters
• Service animals
• Strollers
• Clothing/Blankets
• Nationality flags attached to a pencil-sized wooden stick. Flags may not obstruct any other fan's view of event

These items are all permitted through gate entry.

• Absolutely! Each guest is allowed to bring 1 soft-sided bag or cooler (max. 14" x 14" x 14") and 1 lightweight backpack or cinch bag (no larger than 17" in length).Here are the guidelines for bringing a cooler into the grandstands:
  • Cooler must be soft-sided
  • Maximum size of 14" x 14" x 14"
  • Coolers may be packed with ice cubes and/or ice packs
  • Coolers with telescoping handles and wheels within the overall 14" x 14" x 14" maximum size are allowed
  • Coolers may have a single-wall removable plastic liner
  • Bring your favorite food/drinks, but NO glass or ceramic of any kind will be permitted
  • Currently the only YETI coolers that meet the specifications to enter the grandstands are the Hopper Flip 18, Hopper Flip 12, and Hopper Flip 8

No. Coolers and food/drinks are not allowed on pit road or in the garage areas.

If fans need to leave and return to parking areas outside of the entrance gates, they may do so. All fans are allowed to leave and re-enter by scanning their valid tickets/credentials.

Yes! All fans are allowed to leave and re-enter by scanning their valid tickets/credentials.

All grandstand and tower seating at Talladega Superspeedway is smoke free. This includes cigarettes, pipes, cigars, electronic cigarettes and vapes (with or without nicotine). However, there are designated smoking areas located throughout the concourses. They are as follows:

• Gadsden Grandstand: behind sections H & N by the fence and patio
• Lincoln Grandstand: behind section G
• O.V. Hill North Grandstand: behind sections QQ, KK, DD
• O.V. Hill South Grandstand: behind sections B & N
• Moss Thornton Grandstand: behind section E
• Talladega Grandstand: behind section D and behind Suite 1
• Tri-Oval Tower: sections C & D, G, M, V & W by the fence
• O.V. Hill South Tower: section AA on level 2 by the fence
• Talladega Tower: behind sections B, E, I and the patio
• Back fence of the Party Patio

There is one ADA accessible elevator located by the O.V. Hill South Tower Extension. This elevator is available for use only by guests with valid tickets in the O.V. Hill South Tower Extension or Birmingham Tower Extension. The only section with ADA seating that is accessible via this elevator is the O.V. Hill South Tower Extension.

Fan Info Hotline

• Have a question? Please call our information hotline at 256.761.4976.
• The Fan Info Hotline is available 8:00 AM - 6:00 PM Thursday through Sunday of race week only.

24-Hour Security Hotline

• All emergency issues should be reported by calling 911. 
• In case of emergency or if you are in need of assistance, call 256.315.4584.

Texting Service

• Need help? Send a text message to 69050.
  1. Type TSSFAN
  2. Press (space)
  3. Type in your issue or need, along with your location
  4. Press SEND
• Examples of issues that should be resolved using our texting service include but are not limited to:
  • Seat maintenance or seat cleanliness issues
  • Campsite maintenance or cleanliness issues
  • Restroom/portable restroom maintenance or cleanliness issues
  • Disorderly fans and unruly behavior
  • Issues that could impact the safety of you or any of our fans
• ​Our texting service is available 24 hours beginning Thursday through Sunday of race week only. Standard SMS/MMS rates apply.

For lost and found information, please call Guest Services at 256.761.4976

If you come across a personal item belonging to someone else, please take it to the nearest Information Booth, Guest Services Office, or Talladega Usher or Security Officer as they will make sure the item gets to the Lost and Found Office.

Looking to buy? Purchase from one of the ticketing links at the top of the Talladega Garage Experience Presented by Coolray page, or give our ticket office a call at 877.Go2.DEGA (877.462.3342).

At this time, kids' tickets for the Talladega Garage Experience must be purchased over the phone.

• Admissions for the Talladega Garage Experience Presented by Coolray are available for everyone to purchase - both infield guests and those who have seats in the grandstands and towers.

Grandstand or Tower Ticket Holders

• Saturday
  • Free tram lines to and from the Talladega Garage Experience Presented by Coolray:
    • BLUE tram: Based at North Tunnel near Turn 4
    • YELLOW tram: Based at the Start-Finish Line Plaza near EP4 behind Birmingham Grandstand
    • GREEN tram: Based outside the new Tunnel
• Sunday
  • Free tram lines to and from the Talladega Garage Experience Presented by Coolray:
    • BLUE tram: Based at North Tunnel near Turn 4
    • YELLOW tram: Based at the Start-Finish Line Plaza near EP4 behind Birmingham Grandstand
    • GREEN tram: Based outside the new Tunnel 3

Infield Campers

• Saturday, and Sunday
  • Free tram line to and from the Talladega Garage Experience Presented by Coolray:
    • RED tram - 3 pick-up locations along the Infield Road Course Loop marked by signage/wave banners
    1. Talladega Garage Experience Presented by Coolray
    2. North end of the road course loop
    3.  Pavilion

Yes!

Your Talladega Garage Experience Presented by Coolray pass will just need to be scanned upon entry/exit. The Talladega Garage Experience will remain open up until 1 hour after on-track activity concludes each day.

Yes! The Talladega Garage Experience Presented by Coolray admission must be accompanied by a coordinating grandstand ticket or an infield admission. However, if fans would like to enjoy the races from the Talladega Garage Experience Presented by Coolray, they are more than welcome to do so!

For those who have seats in the grandstands and towers, the track will provide tram services to and from the entry/exit of the Talladega Garage Experience Presented by Coolray. There will also be infield premium parking options available.

Yes. It replaced all Pre-Race Pit Passes, allowing access to pit road and the Talladega Garage Experience Presented by Coolray.

Many items that are allowed in grandstand or tower seating are also allowed in the Talladega Garage Experience Presented by Coolray.

However, coolers, insulated cups, ice/ice packs, and outside food/drinks are NOT allowed inside the Talladega Garage Experience. Coolers may be left in your vehicle, grandstand seats, or the cooler area outside of the Talladega Garage Experience Presented by Coolray entrance at your own risk.

Not sure if a specific item of yours will be allowed in the grandstands/towers or Talladega Garage Experience? Send us a note with a description to [email protected] for more information.

No. 

Coolers, insulated cups, ice/ice packs, and outside food/drinks are NOT allowed inside the Talladega Garage Experience Presented by Coolray. Coolers may be left in your vehicle, grandstand seats, or the cooler area outside of the Talladega Garage Experience entrance at your own risk.

Yes! Tours run on Saturday & Sunday, as well as on select weekdays. Click here to learn more

Yes! See special race week hours below:

• Monday - Thursday: 8:00 AM - 5:00 PM
• Friday: 8:00 AM - 6:00 PM
• Saturday: 7:00 AM - 6:00 PM
• Sunday: 7:00 AM - 2:00 PM

There are several options for facility rental here at Talladega Superspeedway, including track rentals, garage rentals, and more.

For more information, please send an e-mail to [email protected].