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The most frequently asked questions about Mondial Assistance Event Ticket Insurance protection are answered below. If you have additional questions regarding coverage, please contact Mondial Assistance by phone at 1-800-628-6188 or by email at eventservice@mondialUSA.com. Representatives available 24 hours a day, seven days a week to assist you.

• What is Event Ticket Insurance?

• Why do I need Event Ticket Insurance?

• What does Event Ticket Protector^SM by Mondial Assistance cover?

• When is the best time to purchase Event Ticket Protector^SM by Mondial Assistance in order to be covered?

• Are there any restrictions or limitations of the protection?

• What if there are changes to my order?

• Do I need to purchase Event Ticket Insurance for each event in my multiple order?

• Do I need to purchase Event Ticket Insurance for each single event ticket order?

• Am I covered if the race is rained out?

• Is my Event Ticket Protector^SM by Mondial Assistance cancelled automatically if my event tickets are refunded?

• Can I get my money back if I do not attend an event for any reason?

• Who can I call if I have questions about the Event Ticket Protector^SM by Mondial Assistance ?

• How can I file a claim?

• Why isn't my Event Ticket Protector^SM by Mondial Assistance purchase displayed in with my ticket information?

• Who provides the insurance for these programs?

What is Event Ticket Insurance?

Event Ticket Protector^SM by Mondial Assistance offers you greater peace of mind with an event ticket purchase by insuring you against unforeseen circumstances. If a traffic accident, medical issue, mechanical breakdown, jury duty, or other covered reason prevents you from attending the event, 100 percent of the ticket price including taxes and shipping charges is returned to you, up to a maximum of $1,000 per ticket.

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Why do I need Event Ticket Insurance?

By purchasing Event Ticket Insurance you are insuring your financial investment of the event tickets including taxes and shipping costs (up to the amount of your policy limits) should your event be cancelled for a covered reason.

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What does Event Ticket Protector^SM by Mondial Assistance cover?

The insurance component of Event Ticket Insurance provides reimbursement for 100 percent of the ticket price including taxes and shipping charges, up to a maximum of $1,000.

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When is the best time to purchase Event Ticket Protector^SM by Mondial Assistance in order to be covered?

Right away! You can purchase insurance up until three (3) days prior to race weekend, but we recommend you purchase as early as possible to have the greater peace of mind that comes with knowing you're covered.

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Are there any restrictions or limitations of the protection?

Yes. Every insurance plan contains restrictions and limitations. This product includes General Program Exclusions. Certain pre-existing conditions may be covered. For more information, please refer to the Certificate of Insurance/Policy for the limitations, conditions and exclusions that may apply, or contact Mondial Assistance at 1-800-628-6188 to receive more detailed information.

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What if there are changes to my order?

Contact Mondial Assistance directly to inform them of the changes and purchase additional insurance if necessary.

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Do I need to purchase Event Ticket Insurance for each event in my multiple order?

Yes. You will have the opportunity to select Event Ticket Insurance for each event (up to $1,000 per event) you wish to insure within your multiple order.

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Do I need to purchase Event Ticket Insurance for each single event ticket order?

Yes. Event Ticket Insurance must be purchased separately for each single event ticket order; up to $1,000 per event. Event Ticket Protector^SM by Mondial Assistance will send you a separate policy for each event purchased.

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Am I covered if the race is rained out?

Yes. If you are unable to attend the rescheduled race due to any of the reasons listed above contact Event Ticket Protector^SM by Mondial Assistance to file your claim.

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Is my Event Ticket Protector^SM by Mondial Assistance cancelled automatically if my event tickets are refunded?

No. Be sure to contact Mondial Assistance directly to make any changes and/or cancellations to your Event Ticket Insurance protection. Our satisfaction guarantee allows you up to ten days from the purchase date of insurance to cancel your protection plan and receive a full refund of premium, as long as you have not already attended the event or filed a claim. No refunds shall be paid after the ten days. However, if you do have to cancel your event, make sure you review your Certificate of Insurance/Policy.

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Can I get my money back if I do not attend an event for any reason?

No. Event Ticket Insurance coverage will only refund prepaid, non-refundable payments if you have to cancel for a covered reason. Covered reasons include sudden medical emergencies, death of a family member or traveling companion, mechanical breakdown on the way to an event, felonious assault, traffic accident while in route to the event, being called for jury or military duty, or having your home rendered uninhabitable. Please note that no benefits will be extended for cancellations due to simply changing your mind.

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Who can I call if I have questions about the Event Ticket Insurance^SM by Mondial Assistance?

If you have questions regarding coverage, please contact Mondial Assistance toll free at 1-800-628-6188 or by e-mail at eventservice@mondialusa.com. Representatives are available 24 hours a day, seven days a week to assist you.

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How can I file a claim?

Contact the Mondial Assistance claims office at 1-888-799-2832. The claim specialist will let you know what documentation (see the Certificate of Insurance/Policy for specific information) will be required and will send you a claim form. The claims office is open 24 hours a day, seven days a week.

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Why isn't my Event Ticket Insurance^SM by Mondial Assistance purchase displayed in with my ticket information?

Event Ticket Insurance is purchased directly through Mondial Assistance , the ticket provider's preferred supplier. All policy documentation will be sent directly to you from Mondial Assistance.

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Who provides the insurance for these programs?

Mondial Assistance plans are underwritten by BCS Insurance Company, rated "A-" (Excellent) by A.M. Best Co., under BCS Form No. 50.231CW, 50.431, 52.201 or 52.401, or Jefferson Insurance Company, rated "A" (Excellent) by A.M. Best Co., under Jefferson Form No. 102-C-XX-01 or 102-P-XX-01, depending on the insured's state of residence. World Access Service Corp. is the producer and administrator of this plan. The insured shall not receive any special benefit or advantage because of the affiliation between World Access Service Corp. and Jefferson Insurance Company.